Refund Policy
Fair, transparent and processed promptly
Quality Guarantee
Free revisions first — a refund if we still cannot meet the brief
Fast Review
Every refund request is reviewed within 3 business days
Wallet Credit
Approved refunds are credited to your wallet instantly
When You Qualify For A Refund
You can request a full or partial refund if:
- You cancel an order before a writer has been assigned — full refund.
- We cannot assign a suitable writer for your subject or deadline — full refund.
- The paper is delivered after the agreed deadline and the delay made it unusable.
- The delivered work does not follow the instructions and revisions did not fix it.
- The order was duplicated or charged twice.
Partial Refunds
Partial refunds apply when part of the work is usable — for example a late delivery you still submitted, a shorter page count than ordered, or add-on services that were paid for but not provided. The amount is calculated on the portion of the order affected.
What Is Not Refundable
- Orders where instructions were changed after the writer started, without a new order.
- Requests made more than 14 days after delivery.
- Dissatisfaction with a grade awarded by your institution.
- Work already approved by you and closed without a revision request.
How To Request A Refund
- Open the order in your dashboard and start a chat with support.
- Explain what went wrong and attach any supporting files.
- Our team reviews the order history and responds within 3 business days.
- Approved refunds are credited to your wallet and can be used on a new order.
If you would rather have the amount returned to your original payment method, say so in your request and we will arrange it — bank processing can take up to 10 business days.
Still Have Questions?
Our support team is available 24/7 and happy to walk you through your options.